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Unit One Business Letter-Writing 1

Unit Two Establishing Business Relations 17

Unit Three Enquiries and Replies 41

Unit Four Offer and Counter Offer 59

Unit Five Orders and Acknowledgements 85

Unit Six Packing 111

Unit Seven Shipment 129

Unit Eight Terms of Payment 153

Unit Nine Insurance 189

Unit Ten Complaints,Claims and Adjustments 211

参考文献 233

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