书籍介绍
本书讲解商务信函的写作原则和写作方法。
图书目录
Chapter 1 Business Letter Format 1
Chapter 2 Principles of Business Letter Writing 19
Chapter 3 Organizing Business Letters 29
Chapter 4 Establishing Business Relations 43
Chapter 5 Enquiry Letters 55
Chapter 6 Reply Letters to Inquiries and Requests 67
Chapter 7 Price Negotiation Letters 80
Chapter 8 Order Letters 90
Chapter 9 Payment Letters 102
Chapter 10 Collection Letters 110
Chapter 11 Claim Letters 121
Chapter 12 Sales Letters 134
Chapter 13 Job Application Letters 148
Chapter 14 Resumes 162
Chapter 15 Goodwill Letters 171
Chapter 16 Memos and Emails 186
Bibliography 196
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