高级商务信函PDF电子书下载

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1 Form and layout 1

2 General office communication 12

3 Enquiries 24

4 Offers and quotations 36

5 Orders 47

6 Dealing with orders 62

7 Payment and reminders 73

8 Complaints 91

9 Credit enquiries 104

10 Looking for a job 115

Glossary 130

A-Z Word List 134

Transcript 141

Answer Key 147

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