新编饭店英语PDF电子书下载

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PartOne SituationalDialogues 1

Unit1 MakingReservation 3

Unit2 Checkin 13

Unit3 BellService 24

Unit4 ConciergeService 33

Unit5 ChamberService 43

Unit6 LaundryandValetServices 53

Unit7 GuestService 62

Unit8 AtaChineseRestaurant 71

Unit9 AtaWesternRestaurant 81

Unit10 BusinessandEntertainmentServices 90

Unit11 SalesPromotion 104

Unit12 PublicRelations 111

Unit13 Complaints 119

Unit14 Checkout 128

PartTwo Readings 139

Unit1 HotelsintheWorld 145

Unit2 WaysofCategorizingHotels 152

Unit3 ServicedAccommodation 157

Unit4 Self-serviceAccommodation 162

Unit5 TheFrontOffice 168

Unit6 TheHousekeeping 173

Unit7 TheFoodandBeverage 177

Unit8 Marketing 183

Key to exercises 183

Reference 201

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