民航专业英语 地面运营与客舱服务PDF电子书下载

本书为高等教育自学考试“民航服务与管理”专业课教材之一。全书包括三大部分，“民航运营基本知识”、“旅客乘机服务主要流程”和“客舱服务主要流程”，细分为28个单元。内容翔实，涵盖了民航运营基本概况和运输服务的主要环节，集功能性、知识性、实用性于一体，是一本极具民航特色的专业英语学习用书。

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Section One Ground Services 1

Unit 1 Flight Information and Ticketing 1

Unit 2 Travel Documents 11

Unit 3 Transportation to and from the Airport 19

Unit 4 In the Terminal Building 25

Unit 5 Going through Customs 32

Unit 6 Check-in 40

Unit 7 Baggage 48

Unit 8 Security Check 56

Unit 9 In the Departure Area 64

Unit 10 Flight Irregularities 71

Section Two In-flight Services 79

Unit 11 Boarding 79

Unit 12 Cabin Safety 87

Unit 13 Drink and Meal Service（Ⅰ） 94

Unit 14 Drink and Meal Service（Ⅱ） 102

Unit 15 In-flight Entertainment 111

Unit 16 Duty-free Service 116

Unit 17 Abnormal Situations 122

Unit 18 Emergency 130

Unit 19 First Aid 136

Unit 20 Arrival 145

Section Three Fundamental Elements of Civil AviationUnit 21 Airport 152

Unit 22 Airplane and Its Major Components 160

Unit 23 Jet Engines 172

Unit 24 Runway 180

Unit 25 Air Traffic Control 190

Unit 26 The Airport Terminal Building 199

Unit 27 Airlines 213

Unit 28 A Typical Flight 221

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