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AN INTRODUCTION TO COMPUTER-BASED LIBRARY SYSTEMS SECOND EDITION
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The Directory of Consultants in Computer Systems 3rd Edition
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THE INTERNATIONAL DIRECTORY OF DISTINGUISHED LEADERSHIP SECOND EDITION
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ALA WORLD ENCYCLOPEDIA OF LIBRARY AND INFORMATION SERVICES SECOND EDITION
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Assessing service quality satisfying the expectations of library customers Second Edition
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A DICTIONARY OF ACRONYMS AND ABBREVIATIONS IN LIBRARY AND INFORMATION SCIENCE SECOND EDITION
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