Modern Baroque Interiors (Reference Bks.)
2008 年出版384 页ISBN：9783866540170;3866540175
Lecture Notes in Computer Science 3552 Quality of Service-IWQoS 2005
2005 年出版400 页ISBN：3540262946
Assessing service quality satisfying the expectations of library customers Second Edition
2010 年出版208 页ISBN：0838910214
Collaborative Business Process Engineering and Global Organizations:Grameworks for Service Integrati
2010 年出版318 页ISBN：9781605666891
FRONTPAGE 98:THE COMPLETE REFERENCE
MARTIN S.MATTHEWS ERIK B.POULSEN1998 年出版728 页ISBN：0078823943
Theories of Performance:Organizational and Service Improvement in the Public Domain
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