Section One External Communications 3
Chapter 1 Components and Essential Qualities of a Business Letter 3
Chapter 2 Establishing Business Relations 27
Chapter 3 Inquiries and Replies 45
Chapter 4 Quotations,Offers and Counter-offers 63
Chapter 5 Sales Promotion and Follow-ups 81
Chapter 6 Orders and Executing Orders 97
Chapter 7 Payment 117
Chapter 8 Shipment and Insurance 135
Chapter 9 Complaints,Claims and Adjustments 153
Chapter 10 Agency 173
Chapter 11 Social Letters 191
Section Two Internal Communications 211
Chapter 12 Memorandums 211
Chapter 13 Business Reports 225
Chapter 14 Meeting Agendas and Minutes 245
Chapter 15 Itineraries and Summaries 263
Chapter 16 Graphic Information 281
Chapter 17 Employment-related Letters 297
Appendix:Common Abbreviations in Business Communications 315
References 326
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- 《国际商务写作高级教程》曹祖平编著 2005
- 《国际商务日语写作》刘肖云编著 2005
- 《国际商务日语写作》刘肖云编著 2005
- 《国际商务英语写作》常玉田著 2005
- 《国际商务英语写作》常玉田著 2005
- 《国际商务英语写作》管春林主编 2006
- 《当代国际商务英语写作》翁凤翔主编 2007
- 《国际商务函电写作》段婕编 2016
