旅游岗位英语实训教程PDF电子书下载

本书以涉外旅游相关岗位的工作流程为线索，以项目为载体，以任务为驱动，主要内容包括：工作岗位申请、熟悉工作、接洽旅游咨询；旅行工作安排、预定客房、客房服务；餐饮服务；导游服务、紧急事务处理和投诉处理。教材中突出了场景英语，体现交际功能，强调教学互动，编排图文并茂，结构轻松愉快。可供高职高专及以上水平的旅游专业、旅游管理专业及导游、酒店等专业作为教材使用，也可作为旅游企业服务与管理从业人员的培训教材。

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Project One Applying for a Job to a Travel Agency 1

Task 1 Getting Prepared for Job-Seeking 1

Task 2 Job Interviews 9

Project Two Getting to Know the Travel Agency 17

Task 1 Getting Familiar with the Travel Agency 17

Task 2 Knowing Personal Job Responsibility 23

Project Three Dealing with Consultation 31

Task 1 Consultation over Phone 31

Task 2 Face to Face Consultation 37

Project Four Preparing Before Departing 45

Task 1 Visitors'Must-Know 45

Task 2 Checking 57

Project Five Making Reservations 67

Task 1 Booking Rooms 67

Task 2 Booking Tables 74

Project Six Sightseeing 82

Task 1 Introduction of Scenic Spots 82

Task 2 Shopping 89

Project Seven Dealing with Emergencies 96

Task 1 Emergencies in Domestic Tours 96

Task 2 Emergencies in International Tours 102

Project Eight Handling Complaints 110

Task 1 Making Complaints about Services 110

Task 2 Solving Complaints 116

Answers 122

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