Chapter1 Format and Parts of Business Letters商务信函的格式和组成部分 1
Chapter2 Principles of Writing Business Letters商务信函的写作原则 19
Chapter3 Organization of Business Letters商务信函的组织 39
Chapter4 Establishing Business Relations建立业务关系 51
Chapter5 Inquiries询盘 69
Chapter6 Quotations and Offers报盘 87
Chapter7 Counter-Offers还盘 105
Chapter8 Orders andTheir Fulfillment订单和订单的执行 123
Chapter9 Payment付款 141
Chapter10 Packing and Shipment包装与运输 159
Chapter11 Insurance保险 177
Chapter12 Claims and Adjustments索赔和理赔 189
Chapter13 Social Letters社交信函 209
Appendix 1 Terminology术语表 225
Appendix 2 Abbreviations缩略语表 245
Appendix 3 Common Import & Export Documents常用进出口单据 249
Bibliography参考文献 263