民航服务英语PDF电子书下载

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Unit 1 Reservation and Ticketing 1

Unit 2 Check-in 11

Unit 3 Concierge 22

Unit 4 Boarding 33

Unit 5 Delayed Flight 44

Unit 6 Special Passengers 55

Unit 7 Food and Beverage 65

Unit 8 Duty Free Sales 78

Unit 9 Troubled Passengers 90

Unit 10 Medical Emergency 102

Unit 11 Enquiries for After Arrival 114

Unit 12 Customs,Immigration and Quarantine(CIQ) 126

Unit 13 Baggage Claim 137

Unit 14 Connecting a Flight 149

Unit 15 Arriving at the Destination 160

Glossary 单词表一 173

Glossary 单词表二 186

国内、国际主要航空公司名称及代码 216

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