THE SPREADSHEET OPERATIONS MANAGER
EVERETTE S.GARDNER1992 年出版103 页ISBN:0078325692
MANAGING FRONT OFFICE OPERATIONS
MICHAEL L.KASAVANA RICHARD M.BROOKS2001 年出版601 页ISBN:
PROGRESS IN OPERATIONS RESEARCH
DAVID B.HERTZ AND ROGER T.EDDISON1964 年出版455 页ISBN:
Operations Strategy:Focusing Competitive Excellence
1994 年出版607 页ISBN:0205142532