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本书是运营与供应链管理专家肯尼思·博耶和索布提·维尔马的最新力作，也是将运营与供应链管理知识进行系统整合的突破之作。书中既包括所有的核心概念，同时运用全新的理念来解读各个专题。...
WARRANTY FRAUD MANAGEMENT REDUCING FRAUD AND OTHER EXCESS COSTS IN WARRANTY AND SERCICE OPERATIONS
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