旅游英语PDF电子书下载

本书详细介绍了导游员接见游客、安排行程、安排用餐、介绍旅游景点历史、游览旅游景点、购物、处理紧急事件、处理抱怨、安排住宿、送别游客等多项知识技能，内容丰富全面，具有很强的知识性、实用性。

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Item 1 Meeting Tourists 1

Task 1 Meeting Tourists at the Airport 2

Task 2 Meeting a Tour Group at the Station 6

Task 3 Going to the Hotel 10

Task 4 Making a Welcome Speech 15

Item 2 Helping with Lodging 26

Task 1 Making a Hotel Reservation 27

Task 2 Check-In 34

Task 3 Check-Out 42

Item 3 Enjoying Food and Beverage 54

Task 1 Booking a Table 55

Task 2 Ordering Dishes 60

Task 3 Enjoying Chinese Food 64

Item 4 Arranging with Tourists for Itinerary 79

Task 1 Providing Information for Sightseeing 80

Task 2 Planning Itinerary 84

Task 3 Modifying Itinerary 89

Item 5 Guiding in Sightseeing 104

Task 1 Guide for City Sightseeing 105

Task 2 Guide for Visiting Historical Sites 112

Task 3 Guide for Touring Natural Landscapes 118

Task 4 Guide for Visiting Chinese Gardens 124

Item 6 Experiencing Chinese Culture 140

Task 1 Seeing a Peking Opera 141

Task 2 Celebrating the Spring Festival 147

Task 3 Appreciating Chinese Tea 155

Item 7 Shopping 168

Task 1 Assistance on Tourist's Shopping 169

Task 2 Buying Souvenirs 174

Task 3 Bargaining in a Shop 180

Item 8 Handling Complaints 191

Task 1 Handling Complaints about Waiter's Rudeness 192

Task 2 Handling Complaints about Housekeeping Service 195

Item 9 Handling Emergencies 206

Task 1 Looking for the Lost Tourist 207

Task 2 Handling the Loss of Luggage 212

Task 3 Helping the Sick Tourist 216

Item 10 Seeing Tourists Off 227

Task 1 Seeing Tourists Off 228

Task 2 Making Farewell Speech 233

参考文献 243

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