旅游服务英语实训 第2版PDF电子书下载

全书共分为十二个情境，设计一般涉外导游活动的全过程（如迎送、安排日程与活动、安排住宿、宴请与迎送会、陪同购物、游览），每个情景都围绕同一交际主题，由听力、会话、实用阅读训练三个部分组成。注重旅游部门实际工作的衔接性，坚持以情景-实训为主。

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Situation 1 Immigration and Customs 1

Situation 2 Meeting Guests 19

Situation 3 At the Hotel 35

Situation 4 Talking about the Itinerary 53

Situation 5 At the Restaurant 71

Situation 6 Tourist Transportation 93

Situation 7 Sightseeing 113

Situation 8 Shopping in Tourism 129

Situation 9 Health and Recreation Center 145

Situation 10 Handling Emergencies 161

Situation 11 Dealing with Complaints 177

Situation 12 Seeing off Guests 193

References 207

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