ADMINISTRATION AND MANAGEMENT IN CRIMINAL JUSTICE A SERVICE QUALITY APPROACHPDF电子书下载

查看更多关于的内容

Chapter 1.Defining Management and Organization 1

Chapter 2.Open Versus Closed Systems 27

Chapter 3.Service Quality Approach 69

Chapter 4.Environmental Influences 103

Chapter 5.Conflict， Power， and Ethical Issues 131

Chapter 6.Motivation 165

Chapter 7.Leadership 203

Chapter 8.Communication 243

Chapter 9.Police Administration 279

Chapter 10.Courts 317

Chapter 11.Probation and Parole 355

Chapter 12.Prisons， Jails， and Detention Centers 393

Chapter 13.Security Management 427

Chapter 14.Measuring Organizational Effectiveness and Service Quality 453

Index 493

About the Authors 529

查看更多关于的内容