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CHAPTER 1：WRITING A BUSINESS LETTER 1

CHAPTER 2：ESTABLISHMENT OF BUSINESS RELATIONS 19

CHAPTER 3：ENQUIRY 33

CHAPTER 4：QUOTATIONS,OFFERS,COUNTER-OFFERS 47

CHAPTER 5：ORDERS 63

CHAPTER 6：EXECUTION OF CONTRACTS 77

CHAPTER 7：TELEGRAM 92

CHAPTER 8：TELEX 101

CHAPTER 9：COMPLAINTS AND CLAIMS 124

CHAPTER 10：PRACTICAL TESTS IN BUSINESS ENGLISH 140

APPENDICES 167

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