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RICHARD SCHAFFER BEVERLEY EARLE FILIBERTO AGUSTI1999 年出版806 页ISBN：0538884835
SUPERVISION IN THE HOSPITALITY INDUSTRY THIRD EDITION
RAPHAEL R.KAVANAUGH，JACK D.NIEMEIER2001 年出版383 页ISBN：0866121870
（美）Lars Bo Vanting，（美）Dirk Schepanek著；沈凤，张粉丹等译2003 年出版369 页ISBN：7111111893
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本书系统全面地介绍了软件过程改进，其内容来自多家组织的SPI实践。
INTERNATIONAL BUSINESS LAW AND ITS ENVIRONMENT SIXTH EDITION
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FUNDAMENTALS OF NURSING:THE ART AND SCIENCE OF NURSING CARE
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