(英)Bryan Foss,(英)Merlin Stone著;郭蓓,刘学忠等译2003 年出版337 页ISBN:7508032608
本书细致讨论了如何组建客户管理团队,以及活动管理的系统管理方案,介绍了由IBM主导的CRM在旅游、航空、汽车、电信等行业的具体实施情况,无论对这些具体行业或咨询企业都具有极强的参考价值和启发性。...
Erik Satie;Herausgegeben von/Edited by Ulrich Kraemer;ingersatz von/Fingering by Pascal Rogé2013 年出版14 页ISBN:9790201811819
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Olivier Blanchard and Maxim Boycko and marek dabrowski and rudiger dornbush and richard layard and andrei shleifer1993 年出版183 页ISBN:0262023628
The American autobiography:A collection o fcritical essays
Albert E.Stone1981 年出版184 页ISBN:
Policy Paradox:The Art Of Political Decision Making
Deborah Stone1997 年出版394 页ISBN:039396857X
THE KOREANS CONTEMPORARY POLITICS AND SOCIETY SECOND EDITION
DONALD STONE MACDONALD1990 年出版326 页ISBN:
Flora Europaea : Volume 1 : psilotaceae to platanacea
t.g.tutin and n.a.burges and a.o.chater and j.r.edmondson and v.h.heywood and d.m.moore1993 年出版581 页ISBN:052141007X
Microbiology : a centenary perspective
wolfgang k.joklik and lars g.ljungdahl and alison d.obrien and alexander von graevenitz and charles yanofsky1999 年出版584 页ISBN:1555811698